When you first arrive, our Guest Experience Experts will greet you, have you fill out our new client intake form (or you can fill it out in advance), set you up with some complimentary refreshments, & finish with a brief tour of our space.

 

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Next you’ll be introduced to your service provider for your consultation. We love when you come prepared to talk about what you want and don’t want. We encourage you to save lots of photos, to show us what you love and dislike. Your New Guest Pre-Consultation Form is extremely helpful in communicating your hair goals and setting up future appointments. We’ll discuss the amount of maintenance that’s right for you and how frequently you’d like to visit the salon. With this information we can better understand your wants and needs, in order to provide the perfect service for you based on your lifestyle and activities.

 

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The next step is to plan out not only your first visit, but create a long-term plan to ensure all of your goals are met. This includes not only your color goals, but your style, skin and waxing goals. We do pride ourselves on being a custom color salon, and as such we will custom create a color formula that is blended just for you and record it in our system so that it is available at each visit.

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To bring your service to a close we will style your hair beautifully and then follow it up with a photoshoot to document your new look. We will schedule your next maintenance appointment, and finish with some product recommendations to maintain your look at home.